- Jewelry once purchased can be exchanged only within 3 days of purchase provided the product is in original purchase condition and display no evidence of usage. Jewelry can be exchanged only once within 3 days time period.
- Exchange or upgrade of jewelry is permitted only upon presentation of the original Zaina Fine Jewelry Purchase Invoice or a Proof of Purchase.
- Diamond jewelry can be upgraded to diamond jewelry only.
- Any changes incurred to Zaina Fine Jewelry in the transactions including credit cards will be deductable in the approved refund cases.
- The exchange and upgrade of jewelry does not apply to watches, pearl jewelry or customer order jewelry.
- Jewelry can be exchanged only within the same country of purchase.
- Refund of amount advanced towards an order will not be encouraged under any circumstances.
- A refund is applicable only within 3 days of purchase in case of an evident manufacturing defect which can’t be repaired or replaced.